Refunds and Cancellation | Purnima Interior

Refund and Cancellation Policy

Effective Date: 22-06-2024 16:19:02

This Refund and Cancellation Policy outlines the conditions under which we, PURNIMA INTERIOR ("we," "us," or "our"), offer refunds and cancellations for our interior design services.

Services Covered:

This policy applies to all interior design services offered by us, including but not limited to:

Initial consultations

Design plans and presentations

Project management and procurement

Construction coordination and oversight

Cancellations:

Project Initiation: You may cancel your project without penalty before we begin any work on your behalf. A signed contract and initial deposit are typically required to initiate a project.

Project in Progress: If you choose to cancel your project after work has begun, the following applies:
- You will be responsible for all services rendered up to the point of cancellation. This may include the initial consultation fee, design work completed, and any materials purchased on your behalf.
- We will provide you with a detailed breakdown of all associated costs before finalizing the cancellation.

Refunds:

Non-Refundable Deposits: Any initial deposits paid to secure your project slot are typically non-refundable. This covers the initial consultation and preliminary planning involved in starting your project.

Partial Refunds for Services Rendered: If you cancel a project after work has begun, we will provide a partial refund for any unused services. This will be calculated based on the percentage of work completed.

No Refunds for Materials: We cannot offer refunds on any materials already purchased on your behalf.

Right to Refuse or Cancel Service:

We reserve the right to refuse or cancel service at any point before or during a project, at our sole discretion. This may occur in situations such as:

Scope Creep: If the project scope significantly changes beyond the initial agreement, and we cannot accommodate the change within our existing service structure.

Safety Concerns: If we identify potential safety hazards related to the project design or execution.

Non-Payment: If a client fails to make timely payments as outlined in the contract.

Disruptive or Abusive Behavior: We have a zero-tolerance policy for abusive or disrespectful behavior towards our staff or subcontractors.

In the event we choose to refuse or cancel service, we will provide you with written notification and a detailed explanation for the decision. We will also work collaboratively to find a suitable alternative solution if possible.

Changes to Project Scope:

We understand that your project vision may evolve during the design process. We are happy to accommodate reasonable changes to the project scope. However, significant changes may require additional fees to cover the extra time and resources involved. We will discuss these potential costs with you before proceeding.

If you have any questions about our refund and cancellation policy, please contact us by email at purnimainterior1@gmail.com or by mail at the address mentioned below.

Please Note:

This policy is subject to change without prior notice. We will post any updates to this policy on our website.

This policy is not intended to supersede any specific terms and conditions outlined in a signed contract for your project.

We recommend reviewing this policy carefully before engaging our services. By working together with clear communication, we aim to ensure a smooth and successful project experience for all.

Refunds:

Processing Time: Approved refunds will be processed within 7 business days and credited back to the original payment method used.